With the hybrid work model here to stay, IT Help Desks are busier than ever. It’s no longer just about keeping things running, but also keeping digital employees happy and productive. Modern help desk tools need to not only alert and track issues, but also automate the remediation process. Or better yet, discover productivity-impacting issues before they become widespread!

Organizations that have utilized Help Desk automation reduced resolution times by 22%, while also experienced an improvement in their first contact resolution by close to 9% (Freshworks’ Freshservice Service Management Benchmark Report 2022).

In this webinar we will discuss practical ways to “do more with less” at the Help Desk with real-world examples and solutions from Alluvio Aternity customers, including:

• Automated (L0) Remediation
• Proactive Alerting
• Integration with ITSMs and other tools