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Digital Employee Experience has become a strategic priority, yet for many organizations, its value remains hard to realize. As data and dashboards multiply, critical visibility gaps still leave leaders reacting to disruption instead of preventing it, driving hidden costs in productivity, resilience, and decision-making. 

In this session, guest speaker Christy Punch, Principal Analyst at Forrester, joins digital workplace leaders Jeff Wood, Deputy Director of ICT at Princess Alexandra Hospital NHS Trust, and David Luu, Senior Manager, Digital Workplace Experience at Pacific Gas and Electric Company, for a candid fireside chat on why digital experience still breaks despite rising investment, and what leading organizations are doing differently.

Together, they’ll explore:

• Why fragmented visibility across applications, devices, networks, and frontline environments limits confident decision-making

• How organizations get stuck measuring signals instead of improving employee experiences

• What it takes to move from reactive troubleshooting to proactive disruption prevention

• How a unified, 360° view of digital experience turns data into real-time, actionable insight

• How leading organizations are operationalizing digital experience to drive measurable outcomes

As DEX risks becoming a sea of dashboards instead of a driver of business outcomes, hear how leading organizations are turning visibility into action - surfacing hidden costs, improving productivity, strengthening resilience, and making more confident IT decisions.